ELFT was originally formed in 2000 and has been recognized as a center of excellence for mental health care, innovation, and improvement. The organization’s ambition was to make a positive difference by providing mental and community health care services that support recovery and help individuals achieve the most fulfilling lives possible. Everything ELFT did was driven by their values of care, respect, and inclusivity, with a focus on meeting the needs of their patients and constantly working to improve support for all who use and have contact with their services.
One of the issues ELFT needed to solve was adhering to the NHS UX Design System while updating their online services. ELFT’s extensive research approach, commitment to education, and emphasis on quality positioned them as leaders in mental health care. Their services covered a range of areas, including addiction services, community services, community mental health teams, crisis mental health teams, learning disabilities teams, psychological therapies, specialist community health services, and Telehealth. Whenever possible, their aim was to provide alternatives to hospital admission and enable individuals to receive care close to home while remaining as independent as possible.