UX Field Note

There are three studies open on my screen. Interviews from a discovery sprint, behavioural data from Contentsquare, a usability session from six weeks earlier. I have read all of them. Not skimmed — read, the way you read something when you know you will need to find the gap between what participants said and what…

This experiment helps inspect short ideas about agentic AI through fixed critical lenses. Rather than simulating an assistant, it reads where delegation compresses context, assumes capability, and leaves hidden recovery work behind.

The law requires withdrawal to be as easy as purchase. The footer link fails this test on every dimension. The withdrawal button is a legal actor. When absent, the right cannot be exercised. When present with a deadline counter, it performs the law’s symmetry requirement on behalf of the consumer, making the safe action the…

The central tension Youngblood and Chesluk’s framework exposes here is that holding the phone is not irrational from within the ecosystem — it’s the path of least resistance, it enacts social intimacy, and the body’s motor habit reinforces it.

In planning meetings, it now comes up almost casually. Someone reports that a task is done, the agent took care of it, and the conversation moves on. Later, when the decision is questioned, there is a pause. No one remembers why that option was chosen. There is no error to point to, no rule that…

I was reading a short post by Jakob Nielsen when something clicked uncomfortably into place. His argument was clean. As AI agents mature, traditional user interfaces dissolve. Users stop navigating. They instruct. Screens become temporary. In some cases, they disappear. That claim is directionally correct. But it leaves a gap that matters in practice. If…