Scaling Research, Shaping Strategy
A human-centred approach to growing eCommerce, enabling platform migration, and improving accessibility
Read the Case Study: How research scaled to shape global digital strategy
Clarity in High-Season Sales
Evolving them from initial data-driven redesigns to behaviourally informed experiences.
Repair in Customer Service
Transforming repairs from a frustrating necessity into a seamless expression of brand care.
Read the Case Study: Turning service recovery into brand experience
Seamless Omnichannel Service
Streamlining the online booking process for left luggage services to reduce friction, enhance customer satisfaction, and increase service usage.
Building a Professional Platform
Creating an online community for Talawa Make artists to connect, discover opportunities, and network with industry professionals.
Designing for Charity
Redesigning the OMS website to improve user experience, simplify the donation process, and increase donations.
Redesigning for Accessibility
Revamping the NHS ELFT website and microsites to make them more user-friendly, accessible, and manageable for a diverse audience.
Scaling Research, Shaping Strategy
A human-centred approach to growing eCommerce, enabling platform migration, and improving accessibility
Read the Case Study: How research scaled to shape global digital strategy
Clarity in High-Season Sales
Evolving them from initial data-driven redesigns to behaviourally informed experiences.
Repair in Customer Service
Transforming repairs from a frustrating necessity into a seamless expression of brand care.
Read the Case Study: Turning service recovery into brand experience
Seamless Omnichannel Service
Streamlining the online booking process for left luggage services to reduce friction, enhance customer satisfaction, and increase service usage.
Building a Professional Platform
Creating an online community for Talawa Make artists to connect, discover opportunities, and network with industry professionals.
Designing for Charity
Redesigning the OMS website to improve user experience, simplify the donation process, and increase donations.
Redesigning for Accessibility
Revamping the NHS ELFT website and microsites to make them more user-friendly, accessible, and manageable for a diverse audience.