Size and Space for Approach and Use. A gallery visit turns into choreography when a corridor curve forgets to account for how a chair turns....
Low Physical Effort. A man at a clinic is asked to complete a digital form. As the screens pile up, the design assumes his body won’t mind....
Tolerance for Error. A small banking mistake becomes irreversible. There was no warning. No pause. No way back....
Perceptible Information In a redesigned train station, a passenger misses her train not because she wasn’t paying attention — but because the system went silent....
Simple and Intuitive Use. A screen reader user encounters a blank button. There’s no error — only the sense that something is missing, and it might be them....
Flexibility in Use. A user tries to submit a grant application using voice commands, but the interface refuses to offer options....
Equitable Use. A father and daughter visit a public site, only to discover that entry is permitted — but not shared....