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When an accessibility scan flags your documents, don’t fix them first
An audit’s value is set by its format. A PDF ages; a workbook the team works in stays alive. The difference: separating “fixed” from “verified,” so it can’t overstate progress.
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Deliver your accessibility audit as a working spreadsheet, not a report
When a scan flags your documents, don’t fix them first. It tells you what failed, not what to do — and most shouldn’t stay documents at all. Sort by what each is for, then route it.
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Audit your product names for structure, not words
A product name isn’t copy — it’s interface. Inconsistent names can’t be scanned, so users do the work the listing should. An attribute they can’t find by scanning isn’t there.
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The Material of Teaching
Teaching UX Research Through Practice I teach UX research as a practical discipline, not as a list of methods. The work starts before the framework, with a person trying to understand a page, complete a task, compare options, trust a service, or decide whether to continue. Sometimes the problem is explained clearly; more often, the…
