Research begins with listening. This lesson explores attention, silence, and gesture as tools for deeper qualitative insight....
We end with transition. The moment between roles, actions, meanings. This is about pace, ambiguity, and what emerges when we don’t rush to resolve....
What if writing doesn’t clarify but over-defines? We examine how language can preserve nuance — and when to let the unsaid remain....
Every method has edges. This conversation explores how framing reveals some things and hides others — and how we might notice what nearly escapes....
Templates and slide decks do more than organise — they shape what’s thinkable. This exchange asks how our tools frame, reduce, or distort insight....
We shift focus to listening as method — not for answers, but for presence. What happens when research begins with attention, not intention?...
We shift focus to listening as method — not for answers, but for presence. What happens when research begins with attention, not intention?...
I recently watched a video of a pianist performing John Cage's 4'33”. It is quite an inspiring performance, especially when we consider the pianist's use of silence and how this also has relevance for usability moderated tests. In the video, we see the pianist first sit at the piano, then, he places a score on the stand, sets a stopwatch, and...
In this "Interview", we hear from Toni Moura, an experienced professional in the field of UX design and the IBM Federal Garage Lead and Sr. UX Architect, Designer, Speaker, Mentor, Coach, and 10 Voices of Design to follow on Linkedin. Toni has been working in the field for over 20 years and has valuable insights to share on the motivations and...
What happens when users have no prior experience with the product or tool we are designing for? How can we help them build a mental model of how it works and make informed predictions about what will happen when they interact with it? One approach to this problem is to draw on psychological and cognitive theories of learning and problem-solving. In...