Panels, roundtables and talks on accessibility, research evidence and what AI agents change in retail service. The work behind them is in the case studies and field notes on this site.
Upcoming
Savant Retail Congress London 2027
11 February 2027, Park Hyatt London River Thames
Roundtable on designing retail services for AI agents. Participation to be confirmed.
Past
Retail Technology Summit, The Retail Bulletin
4 November 2026, Cavendish Conference Centre, London
Panel: AI and the future of retail (people, operations and customer experience). With Pim Vellenga (BatchLDN) and Chris McCullough (Rotageek), moderated by Ryan Llewellyn-Pace (The Fashion Think Tank).
eCommerce Expo 2026
23 September 2026, Optimisation Stage, ExCeL London
Panel: Inside the Judges’ Room: How to Prove Your eCommerce Impact. Chaired by David Williams, with Andy Furlong (Primark), Steve Elliot (Virgin Media O2) and Catherine Rees (Numatic International).
Judging
Judge, eCommerce Awards 2026.
What I speak about
- Making websites and apps usable by everyone, including disabled people
- What changes for shops and customers when AI does the buying
- Using research to make better business decisions
- Showing the value of ecommerce work to the business
Invitations
For panels, roundtables or talks, get in touch through the contact page.