Portfolio Index 2026
Strategic UX Case Studies & Selected Works
These projects show how research was translated into clearer decisions, better service structures, stronger accessibility practice, and more credible organisational direction.
Some focus on systems and governance, others on journeys, services, or operational clarity. Together they show how evidence becomes action.
012
2026
Designing for a Global Health Charity
Design and research work shaped around public health, trust, usability, and service clarity.
Non-profit
Product Strategy, UX Audit
011
2026
Scaling Research for Strategic Decisions
A case study on expanding research from isolated insight into a strategic function that supports prioritisation, direction, and business decisions.
Product
Research Strategy, Knowledge Systems
010
2026
Scalable ROI Framework Matrix for UX Measurement
A reusable model for translating UX change into comparable financial and decision-making signals.
Measurement
UX Metrics, Decision Design
009
2026
Accessibility as a Strategic Capability
From compliance activity to organisation-wide accessibility practice across systems, governance, and delivery.
D2C
Accessibility Strategy, Governance
008
2026
Designing a Professional Self-Service Platform
A professional experience structured around clearer access, task completion, and self-service support.
Platform
Self-service UX, Information Architecture
007
2026
Creating a Seamless Omnichannel Service
Connecting touchpoints into a more coherent service journey across channels and operational realities.
Service
Journey Strategy, Operations
006
2026
Clarity in High-Season Sales
Improving comprehension and confidence at moments of seasonal pressure and heightened user demand.
Ecommerce
Conversion, Content Strategy
005
2026
Design System as Practice
A case study in using atomic design principles to align visual language, interaction patterns, and content structure.
System
Design System, Content Model