Conversation V — What Research Forgets
What if writing doesn’t clarify but over-defines? We examine how language can preserve nuance — and when to let the unsaid remain....
25 July, 2025
Field Notes
Conversation IV — Words Before Insight
Every method has edges. This conversation explores how framing reveals some things and hides others — and how we might notice what nearly escapes....
25 July, 2025
Conversation III — The Method is the Medium
Templates and slide decks do more than organise — they shape what’s thinkable. This exchange asks how our tools frame, reduce, or distort insight....
25 July, 2025
Conversation II — The Researcher as Listener
We shift focus to listening as method — not for answers, but for presence. What happens when research begins with attention, not intention?...
25 July, 2025
Conversation I — On the Fold
We shift focus to listening as method — not for answers, but for presence. What happens when research begins with attention, not intention?...
25 July, 2025
Silence in usability moderated tests, inspired by John Cage
I recently watched a video of a pianist performing John Cage's 4'33”. It is quite an inspiring performance, especially when we consider the pianist's use of silence and how this also has relevance for usability moderated tests. In the video, we see the pianist first sit at the piano, then, he places a score on the stand, sets a stopwatch, and...
05 April, 2023
Can Susan Sontag inspire inclusivity and UX storytelling?
The problem rarely announces itself as cultural. It appears as a misunderstanding that no one can quite locate. The interface is clear. The copy is translated. The flow passes usability checks. And yet, users hesitate, disengage, or behave in ways the team did not anticipate. In post-mortems, the explanation is often vague. “Different markets behave differently.” “They understood the words, but not...
31 December, 2022