Field Note Archive
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The Interview They Thought They Saw
Fictional UX research case inspired by Frost–Nixon, revealing how listening can be staged—and four practical steps researchers can take to keep it honest.
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A Week of Searching
An observational fiction about how we look, what we notice, and what we might misread
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Silence in usability moderated tests, inspired by John Cage
I recently watched a video of a pianist performing John Cage’s 4’33”. It is quite an inspiring performance, especially when we consider the pianist’s use of silence and how this also has relevance for usability moderated tests. In the video, we see the pianist first sit at the piano, then, he places a score on
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Can Susan Sontag inspire inclusivity and UX storytelling?
The problem rarely announces itself as cultural. It appears as a misunderstanding that no one can quite locate. The interface is clear. The copy is translated. The flow passes usability checks. And yet, users hesitate, disengage, or behave in ways the team did not anticipate. In post-mortems, the explanation is often vague. “Different markets behave